At YoGrow Solutions Private Limited, we are committed to delivering high-quality digital marketing services. However, we understand that situations may arise where you need to cancel or request a refund for services. This Cancellation and Refund Policy outlines the process and conditions for cancellations and refunds for our services.
1. Cancellation Policy
You may cancel our services at any time; however, the cancellation process depends on the nature of the service and the stage of execution. Please note the following:
1.1. Services Provided on a Monthly Subscription Basis
- Cancellation Before Service Commencement: If you cancel the service before the project or campaign has started, you will receive a full refund for any pre-paid amounts.
- Cancellation After Service Commencement: If you cancel the service after it has commenced, you will be billed for the services rendered up until the cancellation date. No refund will be provided for any period during which services were actively delivered.
1.2. One-Time or Project-Based Services
- Cancellation Before Work Begins: If you cancel the service before any work has been initiated, you will receive a full refund.
- Cancellation After Work Begins: If you cancel the service after work has started, you will be billed for the work already completed up until the cancellation date, and any unutilized portion of the service will be refunded.
1.3. Custom and Ongoing Services
For custom-tailored or ongoing services, such as SEO optimization or social media management, the cancellation policy may vary based on the scope and duration agreed upon in the service agreement. Please refer to the terms outlined in the specific service contract.
2. Refund Policy
We strive to ensure that our clients are satisfied with the services provided by YoGrow Solutions. Refunds are issued under the following conditions:
2.1. Refunds for Canceled Services
If you cancel the service as per the terms outlined above, a refund will be processed as follows:
- Full Refund: You will be entitled to a full refund if the service is canceled before any work or services are initiated.
- Partial Refund: If work has been completed or services rendered, a partial refund will be issued based on the unutilized portion of the service.
- No Refund: If the service has been completed or is in progress, no refund will be issued for work already done.
2.2. Refund Process
- Requesting a Refund: To request a refund, please contact us at [insert email address] within [insert time frame] of your cancellation. Kindly provide your service details (invoice number, service type, and reason for cancellation).
- Processing Time: Refunds will be processed within [insert time frame] business days after the cancellation request has been approved.
- Mode of Refund: Refunds will be issued to the original payment method, unless otherwise agreed upon.
2.3. Non-Refundable Services
The following services are non-refundable:
- Any services or digital marketing campaigns already completed.
- Services provided after the agreed-upon commencement date.
- Charges related to third-party services, such as Google Ads, Facebook Ads, or other platform-specific fees, which are non-refundable as per the third-party terms.
3. Exemptions
YoGrow Solutions reserves the right to refuse refunds in cases where:
- You fail to follow the agreed-upon terms and conditions in the service contract.
- You request a refund for services that have been completed and delivered.
- The service cancellation occurs due to client failure to cooperate or meet obligations.
4. How to Cancel and Request a Refund
To cancel your service or request a refund, please follow these steps:
- Contact Us: Email us at yogrowsolutions@gmail.com with your request for cancellation or refund.
- Provide Details: Include the service description, invoice number, and reason for cancellation.
- Wait for Acknowledgment: We will acknowledge your cancellation request within [insert time frame], and we will provide information regarding your refund status.
5. Amendments to the Cancellation and Refund Policy
YoGrow Solutions Private Limited reserves the right to update or amend this Cancellation and Refund Policy at any time. All changes will be posted on our website, and the revised policy will become effective immediately upon posting.
6. Contact Information
If you have any questions or concerns regarding our Cancellation and Refund Policy, please do not hesitate to contact us:
YoGrow Solutions Private Limited
948bhuteshwar Mandirroad, Saharanpur, Saharanpur, Nakur, Uttar Pradesh, India, 247001
click Here For All The Companies At 247001
Email: yogrowsolutions@gmail.com
Phone: +91-7895973165